AODA (Accessibility for Ontarians with Disabilities)

The topics in the AODA training session include:


  • Accessibility for Ontarians with Disabilities Act
  • Purpose of the Act
  • Other Standards are expected to cover
  • Accessibility Standards for Customer Service
  • Accessibility Standards for Customer Service
  • Requirements of the Customer Service Standard
  • Why it is Important

Who are People with Disabilities?

  • What are Barriers?

Serving People with Disabilities

  • Terminology » Deaf/Blind
  • Physical/Mobility
  • Intellectual/Developmental
  • General Service Tips
  • Learning
  • Vision Loss
  • Mental Health
  • Deaf/Hard of Hearing
  • Speech/Language
  • Other Disabilities

Support for People with Disabilities

  • Support for Individuals with Disabilities
  • Feedback
  • Personal Assistive Devices includes the following equipment: Conclusion, Problems, Accessing Services